WealthStep was built and is maintained by expert professionals with a history and culture of strong ethics and placing users/clients first, and a commitment to providing unbiased advice and protecting your privacy. We understand that keeping your information secure is critical to earning and maintaining your trust. WealthStep will never sell, rent or trade your personal information.
For additional details, please see below.
For information about WealthStep services, fees, process, philosophy and other information, see Frequently Asked Questions / FAQ
Code of Ethics
WealthStep maintains the following Code of Ethics and Professional Responsibility.
This Code of Ethics and Professional Responsibility is to establish the highest principles and standards. These principles are general statements expressing the ethical and professional ideals WealthStep is expected to display in its professional activities. As such, the principles are both functional and aspirational in nature and provide a source of guidance.
Principle 1 – Integrity: Provide services with integrity. Integrity demands honesty and candor, which must not be subordinated to personal gain an advantage. Professionals are placed in positions of trust by users/clients, and the ultimate source of that trust is the professional’s personal integrity. Allowance can be made for innocent error and legitimate differences of opinion, but integrity cannot co-exist with deceit or subordination of one’s principles.
Principle 2 – Objectivity: Provide professional services objectively. Objectivity requires intellectual honesty and impartiality. Regardless of the particular service rendered or the capacity in which a professional functions, professionals should protect the integrity of their work, maintain objectivity and avoid subordination of their judgment.
Principle 3 – Competence: Maintain the knowledge and skill necessary to provide professional services competently. Competence means attaining and maintaining an adequate level of knowledge and skill, and application of that knowledge and skill in providing services to clients. Competence also includes the wisdom to recognize the limitations of that knowledge and when consultation with other professionals is appropriate or referral to other professionals necessary. Professionals make a continuing commitment to learning and professional improvement.
Principle 4 – Fairness: Be fair and reasonable in all professional relationships; eliminate conflicts of interest. Fairness requires impartiality, intellectual honesty and disclosure of any material conflicts of interest. It involves a subordination of one’s own feelings, prejudices and desires so as to achieve a proper balance of conflicting interests. Fairness is treating others in the same fashion that you would want to be treated.
Principle 5 – Confidentiality: Protect the confidentiality of all client information. Confidentiality means ensuring that information is accessible only to those authorized to have access. A relationship of trust and confidence with the client can only be built upon the understanding that the client’s information will remain confidential.
Principle 6 – Professionalism: Act in a manner that demonstrates exemplary professional conduct. Professionalism requires behaving with dignity and courtesy to clients, fellow professionals, and others in business-related activities.
Principle 7 – Diligence: Provide professional services diligently. Diligence is the provision of services in a reasonably prompt and thorough manner, including the proper planning for, and supervision of, the rendering of professional services.
General Information & Disclosures
WealthStep is designed to be a general helpful guide and aid users/clients in improving their planning relative to their goals and needs. Given the unpredictable nature of investment markets, inflation and other factors, users/clients should understand that advice is designed to improve outcomes, but does not intend to and cannot predict specific outcomes, despite what might appear to be precise numbers or recommendations resulting from estimated future projections and user inputs. Depending on your circumstances, you may benefit from advice from an objective, fee-only financial planner that considers factors specific to your situation and/or if your circumstances that are not adequately addressed by WealthStep’s advice process. In certain cases, WealthStep is available to provide such financial planning services on a project basis for an additional fee, or may suggest the use of an outside financial planner.
See here for more detailed General information and disclosures, and the info-bubbles/tool-tips, clickable within the Planning/Saving Advice and Investment Advice modules, for additional general information about the nature of WealthStep’s advice process and data variables.
WealthStep respects your privacy. We do not sell, rent or trade user information. We do not share identifiable user information outside of WealthStep or its parent company (WealthStep is a division of The Advisory Group of San Francisco, LLC), except as required by law/disclosed below. Information gathered from the user through the WealthStep website intentionally contains little or no personally identifiable information beyond the user’s name and email address.
In order to ensure that our client’s non-public personal information is protected, WealthStep maintains physical, electronic, and procedural safeguards that comply with federal standards.
WealthStep may compile user data as a group after removing user names, to assess user patterns towards improving our services and providing better investor tools and education.
To the extent that a WealthStep user chooses to engage WealthStep Direct services, involving the management of non-retirement plan investments at a third-party bank/custodian, or contracts WealthStep for an optional financial planning project with a human advisor/team, additional personally identifiable information will be necessary for the opening of accounts and/or planning analyses.
If applicable, the disclosure of Confidential Information for processing and/or transmittal by WealthStep in order to facilitate a necessary and important business relationship between the client and a nonaffiliated third party service provider (i.e., brokerage account provider, account custodian, etc., consistent with the nature of the client relationship), including Confidential Information contained in any document completed by the client (i.e., advisory agreement, information submitted via website, account application form, client information form, etc.), shall be deemed as having been automatically authorized by the client with respect to the corresponding nonaffiliated third party service provider.
WealthStep may disclose the Confidential Information if WealthStep:
WealthStep is a professional platform designed to offering reliable Planning/Saving and Investment advice while intentionally requiring minimal personally identifiable information, in order to maximize your information security. The only personally identifiable information WealthStep gathers in the advice process is name, email, birth year and birth month. In the event you decide you become a WealthStep Direct user (vs. or in addition to being a 401(k)/retirement plan User, or a General/Basic User), it will be necessary for WealthStep to gather certain additional personally identifiable information at that time in order to establish and manage an investment account in your name (however, that information will not be gathered through the WealthStep advice website). We care about the security of your information and have implemented several data security policies in place to ensure that all of your information is safe and secure.
WealthStep utilizes a secure platform with security measures that include the following:
Real-Time Threat Defense:
Analysis & prevention of hackers, with latest malware signatures, updated firewall rules and malicious IP updates are provided regularly.
A country blocking feature protects the website from unauthorized access to the login form, databases, plus advanced blocking to keep your information safe.
Scheduled Scans and Daily Backups:
The website is scanned daily and backups are performed regularly to avoid data loss.
Advanced heuristics are used to identify spam content.
Brute Force Detection:
Brute force attacks are identified and blocked, and if any security vulnerability is detected, the system is reviewed and updated for security requirements.
We use the strongest browser encryption to ensure all information stored on our severs is safe, and we implement several systematic procedures for safeguarding information.
We are dedicated to protecting your personal information from fraud. In the event you notice any unauthorized activity, please contact us immediately. We also limit the number of employees who have access to Users’ personal information, and we enforce internal authentication measures to protect against the potential for social engineering. And, all employees who handle sensitive information are trained in privacy and security, and are held to high standards in adhering to established protocol in order to ensure that User data is kept private. Additionally, automated alerts, pattern analysis and other advanced analytical systems are utilized to detect suspicious activity and deter unauthorized access.
SEC Disclosure Information & Additional Documents
WealthStep is a division of The Advisory Group of San Francisco, LLC (AGSF), an SEC-registered Investment Advisor.
No person should assume that any general information, advice or materials are a substitute for expert human personalized investment advice that may better account for variables and information that cannot be sufficiently predicted or gathered by an online tool.
Past performance may not be indicative of future results, and there is no guarantee that any investment will be profitable, and investment price fluctuation is a normal part of investing. Historical performance returns are provided exclusively for educational purposes so as to provide general comparative information to assist a person in determining whether the performance of her/his portfolio meets, or continues to meet, her/his investment objective(s).
Return projections information shown does not reflect the deduction of transaction and custodial charges (if applicable), or the deduction of an advisory fee (if applicable), or investment management fees charged by mutual funds, ETFs or other investment vehicles that might currently or in the future be utilized by WealthStep retirement plans or WealthStep Direct individual accounts, the incurrence of which would have the effect of decreasing the indicated historical return results. Historical performance reports will reflect mutual fund/ETF investment vehicle costs, but not advisory or custody fees (if applicable – generally applicable only to WealthStep Direct clients, not WealthStep retirement plan participants). Return information has been compiled from sources deemed reliable, are unaudited, and have not been independently verified.
Elements of WealthStep’s process utilizes third party data believed to be reliable, but WealthStep cannot ensure the accuracy or completeness of data provided by clients or third parties. WealthStep/AGSF does not make any representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party, whether linked to WealthStep/AGSF web sites or incorporated herein, and takes no responsibility for such information. All such information is provided solely for convenience purposes only and all users thereof should be guided accordingly.
WealthStep does not provide users/clients with tax advice and does not claim that it can predict specific tax consequences. Prospective or current investors with taxable accounts should consult a tax advisor regarding the potential tax consequences of their particular circumstances. WealthStep does not assume responsibility for any taxes incurred that result from transactions prior to or during portfolio management by WealthStep (if applicable, varying by account type). If you are considering transferring an IRA or 401k account to a WealthStep IRA account, it may be to your advantage not to do so, particularly if your retirement plan account is within a WealthStep retirement plan (due to higher costs of WealthStep Direct), however if transferring, be sure to make a direct transfer from your IRA/retirement account to the new IRA account, to avoid IRS taxes and penalties.
Users/Clients with changes in investment objectives or financial situation are encouraged to consult WealthStep.com for online advice, or to the extent that WealthStep.com is insufficient for a given user’s needs, contract WealthStep or an outside party for fee-only, objective financial planning guidance. WealthStep does not provide individual advice to retirement plan participants or WealthStep Direct clients (however will aid WealthStep Direct clients in the set-up of investment accounts and the processing of client portfolio change requests), unless expressly and separately contracted by the Client.
WealthStep and its representatives are in compliance with the current filing requirements imposed upon SEC registered investment advisers by those states in which WealthStep/AGSF maintains clients. WealthStep/AGSF may only transact business in those states in which it is registered or qualifies for an exemption or exclusion from registration requirements. For information pertaining to the registration status of AGSF, please contact either the SEC or the state securities law administrators for those states in which AGSF maintains a notice filing. In addition to being registered as a registered investment adviser with the U.S. Securities and Exchange Commission, AGSF maintains a notice filing with the State of California Department of Corporations. Information pertaining to WealthStep/AGSF advisory operations, services, and fees is set forth in AGSF’s current SEC ADV disclosure statement, a copy of which is available upon request by the user/Client.
The following terms and conditions govern the use of WealthStep.com (Website). By using this Website and any related services, you agree to follow these Terms and Conditions. In the event you do not agree to any of the clauses listed in this agreement, we suggest you to close this webpage.
WealthStep reserves the right to change or modify this Agreement, Privacy & Security Statement, or other documentation, or modify or discontinue any portion of its services, features and functionality at any time, without any prior notice to you. We recommend you to visit the website for any such changes, which will be effective at the time changed. You agree that WealthStep or its parent company shall not be liable to you or any third party for any modification or your ability/ inability to access the Website. WealthStep has the sole discretion regarding who will be allowed to become free advice-only users of the Website, the level of advice that is included at the free level, who will be allowed to become WealthStep Direct clients (a paid service for personal portfolio management services), and which organizations will be allowed to be 401(k) or other retirement plan clients, and whether or not WealthStep.com will be provided to plan participants in conjunction with a paid engagement to provide 401k consulting and fiduciary management services.
Copyrights and Intellectual Property
WealthStep is the owner (and authorized user) of all content, text, images, graphics, photos, videos, animation, music, sounds and other materials posted on this Website, and such data and information, including, without limitation, any copyrights, trademarks, service marks, and all other proprietary materials and information, are protected by the U.S. and international copyright laws and treaty provisions, trademarks laws, and other proprietary rights laws. The content within the website is provided for lawful use by users, WealthStep employees and members of the general public, consistent with the levels of service access granted by WealthStep. Content may not be copied, redistributed, used on other websites or reproduced (whether by linking, framing, or other methods), transmitted, uploaded, posted, or used in any other way without the express written consent of WealthStep/its parent company.
Electronic Disclosure Consent
By providing your email to create a user account, you are enrolling in access to certain WealthStep.com services, and by doing so, you agree to receive all notices and information regarding our services and other offerings electronically, principally to your email address, until you terminate your relationship with WealthStep.com. Communications in electronic format will be considered to be in “writing,” and to have been received no later than five (5) business days after sending or posting, whether or not you have received or retrieved the communication. It is your responsibility to provide WealthStep a functioning, true, accurate and complete e-mail addresses, and to update it promptly, should it change. WealthStep reserves the right to terminate or change the terms and conditions regarding electronic communications and will provide you such notice, consistent with applicable laws.
If unforeseeable technical or other difficulties result in service interruptions or other failures, which limit Users’ ability to obtain or update data, personalization settings or other service interruptions, WealthStep assumes no responsibility. Similarly, WealthStep is not liable for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, loss of user data, communications, personalization settings, or the accuracy or functionality limitations that might be caused by current or dated web browsers.
You understand and agree that you are responsible for maintaining the confidentiality of your Account’s login information and password. This includes maintaining sufficient protection on your computer against viruses and malware, so that your Account credentials are not jeopardized through your own data security failures/negligence. Contact email@example.com immediately if you have reason to believe that your account has been compromised.
The effectiveness of WealthStep’s tools and advice is dependent upon you providing accurate and current data. It is advisable to revisit your Planning/Spending advice and Investment advice yearly.
Confidentiality and Feedback
WealthStep welcomes your feedback and suggestions to firstname.lastname@example.org. You can help us make WealthStep a tool to improve the lives of many. You agree that all feedback becomes our confidential information and you waive any rights regarding intellectual property for suggestions provided. Also, any of WealthStep’s trade secrets, software, product details and any non-public technical, financial or business information is WealthStep’s Confidential Information, and you agree not to disseminate any such information to any third party, including, without limitation, any friends, members of the press or any other person or entity.
You agree to indemnify, defend and hold WealthStep and any of our affiliates, licensors and agents, and all of their officers, directors, employees, agents, information providers and licensors harmless from and against any and all third-party claims, damages, liability and costs (including attorneys’ fees and costs) caused by any of these parties that result from your use (or the use by others of your account) of WealthStep.com or your violation of this Agreement or any intellectual property or other rights.
Waiver and Severability
WealthStep does not waive its rights by delaying or failing to exercise them at any time. If any part of this Agreement shall is deemed to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, other provisions of this Agreement are not affected.
Confidentiality of information
Website Content and Material
The information and materials contained in the Website, including but not limited to these Terms and Conditions and any product information, are subject to change without notice. By using any part of this Website, you agree to be bound by any such changes.
Advice May Differ
You understand and agree that WealthStep or its parent company may act an investment adviser for Clients of varying service offerings, and may make recommendations and take action for such Clients our employee personal accounts that may differ from the recommendations WealthStep provides you or the action we take on your behalf (as appropriate).
Links & Third-party Sites
WealthStep, its officers, employees or any other party currently or previously involved in the design, creation, production or delivery of the information at the website, are not liable in any way for any direct or indirect damages, including, without limitation, lost profits, opportunity costs or other effects resulting from the use of the Website, related services, a linked website, the delay or inability to use the website or a linked website, regardless of whether WealthStep is aware of such issues or the possibility of such damages. This limitation includes, but is not limited to, the transmission of any viruses, data, etc. that may affect your or anyone else’s electronic device, any incompatibility between the Website design or files and your browser(s), any failure of your internet access, or unauthorized access, theft, operator errors, or any natural or non-natural disasters. The content, accuracy, opinions, and links provided by linked websites are not necessarily analyzed, investigated, verified, monitored or endorsed by WealthStep.
Do No Harm, Lying, Cheating, or Stealing
You promise to be fair and do the right thing. That includes, but is not limited to using any bot, robot, spider, scraper, webcrawler, deep link or other similar automated data penetration, gathering, copying or extraction tools, program, algorithm or methodology to access, obtain, copy or monitor the Website or any portion of the Website, without WealthStep’s express written consent, with the exception generally available third-party web browsers (such as Microsoft Explorer, Chrome/Google, etc.). You agree not to transmit or post any file or information containing viruses, worms, Trojan horses or any other contaminating or damaging agents, or any activity that would affect the proper working of the Website. You agree not to obtain, decipher, decompile, disassemble, or reverse-engineer any of the software of or connected to any part of Website. You agree not to re-sell any WealthStep tools, services or advice without express written consent. Don’t hurt yourself or others either. You agree not to conduct behavior that would risk your personal information, such as sharing or intentionally or unintentionally making your login or password available. You agree not to convey, communicate or transmit anything that is illegal, libelous, harassment or in violation of the rights of others.
Use of Data
Password protected and/or other secure areas of the Website are restricted to authorized users only. Unauthorized parties attempting to access such areas of the website may be subject to prosecution.
Phone Calls/Service Limitations, Monitoring and Recording
WealthStep is principally an online service, and phone inquiries are generally not available to general Users or other users not paying WealthStep directly. If you are a retirement plan user, contact your plan’s recordkeeper directly regarding investment or savings rate changes. For general inquires about WealthStep, email email@example.com. WealthStep Direct clients (paying individual Users) have limited phone call interaction opportunities, for portfolio selection changes and money contributions or disbursements, unless WealthStep is contracted to provide additional planning services by a human advisor. WealthStep reserves the right to monitor and record phone calls for the purposes of quality control, customer service, employee training, security, legal compliance, and other lawful reasons, regardless of whether such recording is announced in advance on the call, unless the law expressly requires otherwise.
To access User-level services/tools, the Website requires Users to provide an e-mail addresses. All e-mail sent to and from WealthStep will be stored and is subject to archival, monitoring or review by and/or disclosure to, someone other than the recipient. Communications by email or through the website may involve information that you might consider to be personal financial information. You agree and consent to transmission of such information. You agree not to use e-mail to send any confidential personal information. It is your responsibility to update or change your e-mail address, as necessary so that WealthStep may send you any important communications.
Strategic Alliance Partnerships
The Company may work in conjunction with several other entities (“Alliance Partners”) to provide services and products for the users of this Site. Accordingly, these Alliance Partners may have access to some of the Users’ personal information. These Alliance Partners may provide routine services, such as credit card processing, or may provide essential elements of the site. Such uses of personal information are primary to the operation of the Site and are not considered “secondary” uses.
International and Domestic use/laws
You agree to comply with any and all local rules, codes, regulations and laws with respect to your account and your online activity, of any applicable country in which you reside or from which you access WealthStep, as well as all such legal requirements and restrictions of the United States. This Site should not be considered a solicitation for or offering of any investment product or service to any person in any jurisdiction where such solicitation or offering would be illegal.
No warranty or representation is made that the WealthStep website or any part or function, including without limitation any transactional function, will be available and not subject to interruption at any time.
No warranty or representation is made that any Content, service, product or function, including without limitation any downloadable files, available at the WealthStep Site is free of computer viruses, malware or other destructive or harmful programs, software, code or devices which may erase, scramble, lock or disable any computer software, content or equipment or may prevent users from using a site or any other item of hardware or software. You should routinely scan your system and downloaded files for such disabling devices.
Choice of Law
All Website activity or use and these Terms and Conditions are governed by the laws of the United States of America and the applicable laws of the State of Delaware, without regard to conflict of law principles. You agree that the federal court of the District of Delaware, if it has subject matter jurisdiction, will have exclusive jurisdiction to hear and determine any claims or disputes between you and Betterment, pertaining directly or indirectly to these Terms and Conditions, or to any matter arising from these Terms and Conditions, or any other document executed and delivered in connection with these Terms and Conditions, the use of the Website or the online services offered by Betterment. If the federal court lacks subject matter jurisdiction, any state court located in New Castle County, Delaware, will have exclusive jurisdiction to hear and determine such claims or disputes. To the fullest extent permitted by applicable state and federal law, you and Betterment each agree to waive the constitutional right to a trial before a jury. All disputes and controversies and claims arising out of the use of the Website will be resolved either through arbitration or in the courts.
Governing Law, Venue and Arbitration
This Agreement and any Services provided hereunder will be governed exclusively by the laws applicable in the State of California, USA, excluding its provisions on conflicts or choice of law. Subject to the arbitration provision below, you irrevocably and unconditionally consent to submit to the exclusive jurisdiction and venue of the state courts in San Francisco County, California or federal court for the Northern District of California with respect to any dispute or litigation arising under this Agreement or as the result of any Services. Any dispute, disagreement or claim arising from or relating to Services, this Agreement or its breach, termination, enforcement, interpretation or validity, shall be resolved through binding arbitration rather than a court. The arbitration should be JAMS, pursuant to streamlined arbitration rules/procedures and applying the laws of California. Award from a judgment may be entered in any court having jurisdiction, as per “governing law and venue.” Parties are not precluded from seeking injunctions or other forms of equitable relief or provisional remedies in aid of arbitration from a court of an appropriate jurisdiction. You agree and acknowledge that you have knowingly waived the preceding and following rights and that any and all disputes will be as an individual, not as a plaintiff or class member in a class or represented proceeding, or class action or class-wide basis. You agree to arbitration and waive the right to file a lawsuit and trial by jury. You acknowledge that the arbitrator may award part or all of the cost of the arbitration process, including arbitrator fees and reasonable attorney fees of the prevailing party.
Copyright and Trademark Infringement Claims
If you believe that your intellectual property is used on the Website improperly, please inform WealthStep at firstname.lastname@example.org immediately (as required by Section 512(c)(3) of the Digital Millennium Copyright Act):
Section 512(f) of the Digital Millennium Copyright Act may impose liability for damages on any person who knowingly sends meritless notices of infringement. Such Users may be terminated from access to WealthStep. Information you submit may be provided to third parties, including legal authorities.
If you believe that your content was improperly removed for alleged copyright infringement, contact email@example.com with information similar to the above, but explaining why you believe the information was not in violation of any laws. If the original complaining party is informed and does not object within a reasonable period of time, WealthStep, at its discretion, may re-publish the information.
Terminating your WealthStep Relationship
This Agreement will be in force until you terminate. Please use the directions below if you wish to close your advice Account: Email firstname.lastname@example.org from your User account email address, with “TERMINATE MY ACCOUNT” in the subject line of the email message. Upon confirmation that you are the rightful Account owner, WealthStep will terminate your account. WealthStep reserve the right to terminate its legal agreement with you (by providing an email notice of such termination) if you are in violation of any part of this Agreement, or you demonstrate that you not willing to comply or you demonstrate behavior indicating that you do not intend to comply, or if we are required by law, or if we no longer offer some or all of the Services previously offered, if you no longer agree to the terms and conditions of this Agreement, or in WealthStep’s sole discretion, we believe it is in the best interests of WealthStep or other WealthStep users to terminate the Agreement with you. The termination of this Agreement will not affect any of WealthStep’s rights or your duties or obligations related to this Agreement prior to termination.
44 Montgomery Street, Suite 2410-B, San Francisco, CA 94104
In the event that any part of these Terms and Conditions is not legally enforceable, the remaining terms and conditions shall not be affected and shall remain valid and enforceable.
Thank you for using WealthStep, we hope it helps you achieve your financial and life goals!